Every effort will be made to ensure that items shown are in stock but many are made to order and we offer no guarantee of availability and this electronic publication does not constitute an offer for sale. Goods are normally dispatched within 10 working days. If we are unable to despatch your order within 15 working days, we will contact you by e-mail with an estimated despatch date and offer you the option of cancelling the order.
Prices and Tax
The price shown for the goods excludes postage and packing unless specifically stated. The charges for postage and packing are shown in the Checkout once you have entered the country and method of delivery and before you are asked to confirm the order. The price you pay will include VAT for all deliveries within the European Union. For deliveries outside EU, VAT will be deducted from the total price. Delivery to non-European countries may result in import duties payable on receipt of the goods. You will be liable for these duties.
Delivery costs shown for deliveries outside the UK are an indication only, and will depend on the weight of your parcel. If they come to less than shown on the website we will issue a refund; if they come to more than shown on the website, we will contact you before proceeding.
Cancellation and Returns
If you are not satisfied with the goods you have a right to cancel the contract, return the goods and receive either a full refund of your monies or replacement goods. Please send an e-mail to us before you return goods, telling us that you are returning the goods and why.
The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.
All confidential information, including credit card details, are held securely and only transmitted in encrypted form. Customer details are not passed to third parties and are used only in accordance with the Data Protection Act.
You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.
The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.
None of the above Terms and Conditions affects your statutory consumer rights.
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42 Elm Grove Lane, Norwich, UK, NR3 3LF
Tel. No: 01603 441012 | Email: ElizabethanHerb@gmail.com